Airline and Airport Contacts for Shanghai Pudong Airport (PVG)
For flight-specific issues such as check-in, baggage allowance, schedule changes, missed connections or rebooking, contact the airline operating your flight. For airport facilities and general airport enquiries, use Shanghai Airport Group’s official contact channels.
Airport contact
- Shanghai Pudong Airport hotline: +86 21 96990.
- Official airport website: Shanghai Airport Group.
- Passenger feedback for Pudong: pvg-service@shairport.com (verify current contact details on the official site before sending personal information).
Who to contact
- Delayed or missing checked baggage: the airline’s baggage-service team; keep your baggage tag and claim reference.
- Lost property in the terminal: follow the airport’s official lost-and-found procedure.
- Booking, ticket, refund or cancellation: the airline or booking provider.
- Accessibility or mobility assistance: arrange it with your airline in advance and confirm the meeting point.
- Urgent assistance at the airport: notify airport staff immediately.
Contact details and procedures can change. Check the official airport website before relying on a phone number or email address.