Contact Shanghai Pudong International Airport (PVG)

This website is an independent travel guide and is not the airport operator. For official airport enquiries, use Shanghai Airport Group’s published contact channels.

Official airport contact

• Shanghai Pudong Airport hotline: +86 21 96990.
• Official website: Shanghai Airport Group.
• Passenger feedback for Pudong: pvg-service@shairport.com. Confirm the address on the official site before sending personal information.
• Address: Shanghai Pudong International Airport, 900 Qihang Road, Shanghai, China.

Who to contact

• Bookings, tickets, cancellations and flight delays: contact the operating airline or booking provider.
• Missing or damaged checked baggage: contact the airline’s baggage-service team and retain your baggage tag and claim reference.
• Lost property inside the terminal: follow the airport’s official lost-and-found procedure.
• Accessibility assistance: request support through your airline in advance and confirm the meeting point.

About this website

We provide independent travel information and do not represent Shanghai Airport Group. Terminal services, routes and contact details can change, so verify time-sensitive information with official sources before travel.