Passenger Services at Shanghai Pudong International Airport (PVG)
Passenger services at Shanghai Pudong International Airport vary by terminal and may change. Use the airport’s current service directory and terminal maps to confirm the location, availability and hours of a specific service before relying on it.
Services to check
- Information and assistance: consult airport information points or official airport channels.
- Lost property: use the airport’s official lost-and-found instructions; for missing checked baggage, contact the airline that operated your flight.
- Luggage storage and delivery: check current airport service listings and conditions.
- Charging and connectivity: confirm the location and access requirements for charging points and Wi-Fi.
- Accessibility and family support: arrange assistance through your airline and confirm the terminal meeting point.
- Medical help: contact airport staff immediately if you need urgent assistance.
Official service directory
See Shanghai Airport Group’s official website for current passenger guidance and service facilities, or call +86 21 96990.